Network Monitoring
Continuous polling and alerting across all managed devices. Uptime, performance, interface errors, latency, and capacity.
Managed Router
BGP, OSPF, static routing configuration, failover management, and peering oversight for ISP and enterprise edge routers.
Managed Wireless
AP health, channel utilisation, client density, rogue AP detection. Aruba, Cisco, Fortinet, Ubiquiti.
Managed Servers
CPU, memory, disk, process monitoring and alert-driven response for Windows Server and Linux environments.
Managed Switches
Port monitoring, spanning tree oversight, VLAN management, and firmware update coordination.
Managed SD-WAN
Path quality monitoring, policy enforcement, failover testing, and uptime reporting across all WAN links.
Managed Firewall
Rule set management, policy enforcement, log analysis, config backup. Vendor-agnostic: Fortinet, Palo Alto, Cisco.
Endpoint Security (EDR)
Managed detection and response: threat isolation, patch compliance, AV policy. SentinelOne or Microsoft Defender.
Cyber Threat Monitoring
SIEM-based event correlation, threat intelligence feeds, anomaly detection, incident alerting and structured reports.
Managed DDoS Protection
Traffic baselining, volumetric attack detection, ISP-level scrubbing coordination and post-incident reporting.
Ransomware Response
Detection, network isolation, backup integrity, forensic log preservation and coordinated recovery execution.
NIS2 Compliance Reporting
Monthly and quarterly security posture reports mapped to NIS2 Article 21. Audit-ready documentation package.
Security Architecture Advisory
Design and review: segmentation, zero trust, DMZ, VPN architecture, access control policy.
L1 Help Desk
Password resets, account lockouts, connectivity, software install, printer issues, basic M365. German and English.
L2 Technical Support
Device troubleshooting, configuration issues, remote sessions, escalated M365 and cloud issues.
M365 & Cloud Support
Teams, OneDrive, SharePoint, Exchange. Licence management, user provisioning, MFA setup.
Device Onboarding & Offboarding
New device setup, MDM enrolment, software deployment, secure device wipe for leavers.
IT Coordination
Single point of contact for all IT. We escalate, manage vendors and third-party relationships on your behalf.
Patch Management
Automated patch deployment for Windows, Linux, and third-party applications. Compliance reporting and exception management.
Backup & Disaster Recovery
Veeam and Acronis-based backup management. Daily integrity checks, restore testing, and documented RTO/RPO targets.
Asset Management
Full hardware and software inventory. Licence tracking, lifecycle management, and renewal alerting.
Managed Print
Print queue management, driver maintenance, consumable tracking. Per-device pricing.
M365 Tenant Admin
User lifecycle management, security policy enforcement, licence optimisation, and tenant health monitoring.
Ready to scope a managed services engagement?
Book a call and we'll give you a straight assessment of what you need and what it costs.